FAQ's + TERMs & CONDITIONS
We have some questions that come up time and time again, so here, we've tried to answer them! If you still have questions after reading through this page, please feel free to send us an email to hello@foragedbyfern and we will respond ASAP.
CAN I BRING MY DOG?
Your dog would be more than welcome to join us on the workshop, as long as they are well behaved and won't eat all of the food!
ARE YOUR WORKSHOPS CHILD-FRIENDLY?
Yes! Children are more than welcome to come along but must be under the supervision of their parent or responsible adult at all times whilst on the workshop. Please note that some of the routes may be uphill so may not be suitable for very young children unless you are happy to carry them while foraging.
ARE YOUR WORKSHOPS SUITABLE FOR WHEELCHAIR USERS?
Due to the nature of where the workshops take place, Fern cannot guarantee that all paths/routes will be suitable for either wheelchairs or pushchairs. Please get in touch with a specific workshop date to find out more.
WHAT SHOULD I WEAR?
"There's no such thing as bad weather, only bad clothing choices". Please do check the weather forecast ahead of your workshop and dress for the weather.
What to wear depends hugely on which workshop you are booked onto and during which season. As a general rule, walking boots and long trousers are suitable for seasonal forages (Spring/Autumn, etc). For any workshops that require specific outfits, for example, Seaweed & Spa, you will be emailed a 'what to wear / what to bring' list.
What should I wear if it's raining?
Full waterproofs will ensure your comfort in wet weather. We would always recommend bringing a change of clothes with you
WHAT IF I HAVE SPECIAL DIETARY REQUIREMENTS?
We are happy to cater for Vegan diets, however, we are unable to cater for Gluten-free/ Coeliac diets on our public workshops. If you are Gluten-free, please do email us to ask about suitable workshops or consider booking a private foraging session.
TERMS & CONDITIONS:
Booking Cancellation / Refunds
If you cannot attend/wish to cancel your booking or would like to transfer your place onto another workshop, we request at least 4 weeks prior notice by email in order to give you a full refund or to reschedule you onto another workshop (this also applies to those who have workshop credit.)
For cancellation requests within 1-2 weeks of the workshop date, we will only be able to give a 50% refund and will not be able to transfer you to a different workshop. For cancellation requests within 1 week of the event, no refund will be given and we will not be able to transfer your workshop place to another workshop date.
In extenuating circumstances, a partial refund may be given for cancellations within 2 weeks of the event, but this is at the discretion of Foraged by Fern employees and cannot be relied upon as they are under no obligation to do so.
If in exceptionally rare circumstances, Fern may have to cancel events due to adverse weather conditions. In this case, all guests will be offered a full refund, an alternative workshop date or workshop 'credit' to be used on another workshop of their choosing.
For online workshops, refunds are not available. If you cannot attend the live zoom class, a recording will be sent to you.
If in exceptionally rare circumstances, Fern has to cancel a scheduled workshop for unforeseen events (such as extremely adverse weather conditions or emergency/illness/injury etc) then all participants will be offered the choice of a full refund or the option to transfer to another course within a year of the cancellation. If you wish to transfer to a workshop with a higher cost, you will be asked to pay the difference.
Associated Travel / Accommodation Costs
Any associated costs surrounding guests planned attendance of the foraging day including travel and accommodation will not be the responsibility of Foraged By Fern in the situation of a workshop cancellation. Guests take these additional costs on at their own risk. If this concerns you, you may wish to consider taking out travel insurance to cover the trip in the event of cancellation.
Photos & Film
Photography and film are occasionally taken during public workshops, to be used for marketing purposes. If you have any objection to having your image used, please do let us know upon booking or during the workshop.
Gift Voucher Terms & Conditions
Vouchers cannot be redeemed through our bookings services at this time. The bearer of a gift voucher should choose an available workshop from our website and email email@example.com to book. The bearer of the gift voucher will be asked for the unique order number that came with the voucher to redeem the voucher. The gift voucher may not be redeemable if that number cannot be found.
Promotional codes cannot be used in conjuncture with gift vouchers. Vouchers are valid for one year from the date of purchase.
In the unlikely event that an event booked with a gift voucher is cancelled, the gift voucher will be extended by another 12 months from the date of cancellation.
Vouchers do no guarantee spaces on any specific course, at any specific venue, or during any specific season. It is the responsibility of the voucher holder to ensure they allow enough time to make a booking before courses fill up or their voucher expires. We have 4 times the amount of workshop spaces available as we have gift vouchers on sale to ensure this is possible.
Please note that foraging workshops run mainly seasonally from Spring to Autumn, with very few workshops in winter. Autumn is also a very busy time and workshops are in high demand. It is the voucher holders responsibility to ensure they book in good time before the voucher has expired. We recommend early booking for autumn workshops. If you don’t book early enough there may not be any more courses scheduled within the remaining validity of your voucher. Gift vouchers are non-refundable, if you don’t use your voucher or book a course in time it cannot be extended or exchanged for goods or anything else.
No remaining balance from gift vouchers can be refunded, however remaining balance after booking a workshop can but put towards another workshop.